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| It is included but you can use your own Contact Management/CRM system if you prefer. | It is included but you can use your own Contact Management/CRM system if you prefer. | ||
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| ==== How Does it Help ? ==== | ==== How Does it Help ? ==== | ||
| - | {{infinityoverview:cm_p5_dtop_tfc.jpg |}} **Your Customers** - no longer have to repeat information that was previously hidden from the agent in another system. | + | {{infinityoverview:cm_p5_dtop_tfc.jpg |}} |
| + | **Your Customers** - no longer have to repeat information that was previously hidden from the agent in another system. | ||
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| **Your Agents** - can capture customer contact details, reason for the call, as well as storing crucial historical data without using multiple applications. | **Your Agents** - can capture customer contact details, reason for the call, as well as storing crucial historical data without using multiple applications. | ||
