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Welcome to the Infinity Wiki
For an overview of our modules select below
Inbound & Outbound Contact Management
Quality Monitoring & Call Recording
Agent & Team Performance Reporting
Documentation
Desktop, Knowledgebase, Diary Management, Task Management
Script Designer, Administration Tools
Quality Monitoring, Manager, Call Recording
Reporting Console, Infinity Live
You will also find the whole of the Infinity Documentation on the Infinity Documentation page, for example:
- A description of the extensibility of Infinity using Visual Basic scripting for quick and effective functions
- Ability to extend scripts with .NET based Generic DLLs
- A Quick start guide to Infinity 3.6 is now available.
FAQ
You will find the answers to the Frequently Asked Question on the Infinity FAQ page.
Latest Versions
You will find the details of each release in the Release History pages. You can also check out the content of future releases on the What's to come section.
Error Messages
Though most errors are fixed as soon as we are made aware of them, some errors will arise on some configurations. You will find a solution to these errors on the Infinity Errors page.
